FAQs

Welcome to our pikastore.cz support center, where you'll find answers to frequently asked questions.

Whether you need help choosing the right size, are interested in details about your order, or have questions regarding the authenticity of our products, we're here for you. If you want to learn more about our shipping and payment processes or have a question about returns and complaints, you'll find the necessary information here.

Goods and their originality

• Is the merchandise you are offering original? Yes, all of our products are 100% original. The authenticity and quality of each item is the priority at pikastore.cz.
• Is the merchandise you are offering unworn? Yes, all products are brand new and unused. We ensure that each product is in a condition equivalent to new goods straight from the factory.

Account Management

• Can I shop without registering? Yes, you can purchase without registering, but we recommend creating an account for better order management and easier communication.

Shipping and payment

• What payment options do you offer? We offer various payment options including bank transfer, card payment, Apple Pay / Google Pay, and for maximum convenience, cash on delivery.
• What transportation options do you have? We will deliver your order via a proven logistics partner with online tracking capabilities. The fastest delivery option is Zásilkovna, but you can also choose PPL for convenient delivery.
• What are the international shipping options? We offer various international shipping options. Specific information and prices can be found in the section during the payment process.
• Is it possible to change the payment method after placing the order? Changing the payment method is only possible before the order is finally confirmed.

Returns and Complaints

• Can I return the purchase? Yes, returns are possible within 14 days. For more information, you can check out this page.
• What are the return conditions? The goods must be returned in the condition in which they were delivered, i.e. unused and in their original packaging.

• What should I do if I received a damaged product? If you have received a damaged product, please contact us immediately and follow our instructions for returns or complaints.

Security and Privacy

• How do you protect my personal data? Your personal data is safe with us. We use the latest technologies and procedures to ensure the protection and privacy of your data.

Other services

• Do you offer a loyalty program or discounts for regular customers? Yes, we offer a loyalty program and regular discounts for our regular customers. By registering on our e-shop and subscribing to our newsletter, you will gain access to exclusive offers.

For further questions and information, please contact us via email. info@pikastore.cz . We're here to provide you with the best possible shopping experience.